Justin McCoy


Justin McCoy

Customer Experience Strategy Practice Manager

Blue KC


With over 10 years of experience at Blue Cross and Blue Shield of Kansas City, Mr. Justin McCoy is a tal-ented Customer Experience Strategy Practice Manager. He is a training professional with experience in Op-erations and Customer Service training. Justin has a solid understanding of all Operations Division roles at Blue KC and how they impact customers. His strong background of people and process management, lo-gistics, customer service, public relations and presentation skills make him a value member of the Blue Cross and Blue Shield of Kansas City team.

Mr. McCoy has a love for arts and music. He received a Bachelor of Arts in Music Performance (Pipe or-gan) from Ohio Wesleyan University. He also participated in several societies and clubs such as Delta Tau Delta, Mu Phi Epsilon and the Choral Arts Society.

Justin’s experience at Blue Cross and Blue Shield of Kansas City has covered several areas – being a Cus-tomer Service Representative to Facilitator to Supervisor to Manager. Those roles have touched on cus-tomer service/experience, culture and communications, all of which are used as Justin promotes a positive and diverse culture. He is an up and coming leader at Blue Cross and Blue Shield being recently promoted to the Customer Experience Strategy Brand Manager to continue to improve brand promises to drive cus-tomer and employee engagement, brand loyalty and market leader success. Justin’s customer oriented mindset and collaborative approach enables him to work across silos and teams.

As a talented organist, drummer, actor/singer, Justin has performed with the KC Lyric Opera, various mu-sical theaters and with many KC jazz, pop and R&B artists. He is on the board of the Musical Theater Her-itage which fosters awareness and appreciation for musical theater, performance and history. He also serves as an Alumni Board member for his alma mater Ohio Wesleyan University. Giving back to the local Kan-sas City Community is also important to Justin as he participates with Harvesters, Giving the Basics, Ronald McDonald House Charities, ALS and United Way.